Privacy Policy

Real Woodstock (“Real Woodstock,” “we,” “our,” or “us”) is the official tourism brand of the City of Woodstock, Illinois. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner.

This Privacy Policy explains how we collect, use, share, and protect information when you visit www.realwoodstock.com or interact with our digital communications, including email programs and online forms (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information You Voluntarily Provide

We collect personal information only when you knowingly and voluntarily provide it, such as when you:

· Sign up for newsletters or email updates

· Submit a contact form or inquiry

· Register for events or promotions

· Participate in surveys or feedback requests

· Request visitor information or guides

This information may include your name, email address, phone number, mailing address, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect limited, non-identifying information, including:

· IP address and general location data

· Browser type and device information

· Pages visited and time spent on the site

· Referring websites and search terms

· Aggregate usage and traffic data

This information is used in aggregate form to understand how visitors use our site and to improve functionality and content.

How We Use Your Information

We use collected information to:

· Provide and improve our website and services

· Respond to inquiries and requests

· Deliver newsletters, updates, and tourism-related communications

· Promote events, attractions, and experiences in Woodstock

· Analyze website usage and visitor trends

· Support marketing and outreach efforts

· Comply with legal and regulatory obligations

We do not use your information for purposes unrelated to tourism promotion or city-related communications.

Sharing of Information

Real Woodstock does not sell or trade personal information.

We may share information only in the following circumstances:

· With trusted service providers (such as website hosting, email marketing, analytics, or ticketing platforms) who assist us in operating our Services

· With marketing or tourism partners for collaborative promotions, when applicable

· When required by law or legal process

· To protect the rights, safety, or property of the City of Woodstock or the public

All third-party providers are required to safeguard your information and use it only for authorized purposes.

Cookies & Tracking Technologies

Like most tourism websites, Real Woodstock uses cookies and similar technologies to enhance user experience and analyze site performance.

Cookies may collect information such as:

· Browser and device settings

· Pages visited and navigation patterns

· Date and time of visits

· Referring websites

You can choose to disable cookies through your browser settings, though doing so may limit certain site features.

We may use tools such as Google Analytics and Google Tag Manager to better understand how visitors interact with our website. The data collected through these tools is aggregated and anonymous; it does not personally identify you.

Email Communications & Opt-Out

If you sign up to receive emails from Real Woodstock, you may receive:

· Newsletters and destination updates

· Event announcements and promotions

· Tourism-related information we believe may be of interest

You may opt out of email communications at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no system can guarantee absolute security, we follow generally accepted industry standards to safeguard your data.

Your Data Protection Rights

Depending on your location, you may have the right to:

· Request access to the personal data we have about you

· Request correction of inaccurate or incomplete information

· Request deletion of your personal data, under certain conditions

· Object to or restrict certain processing of your data

· Withdraw consent to marketing communications

Residents of California or the European Union may request additional information regarding how their data is collected, used, and stored.

To exercise these rights, see the Contact section below.

Children’s Privacy

Real Woodstock complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If such information is inadvertently received, it will be deleted.

Third-Party Links

Our website may contain links to external websites or third-party services. Real Woodstock is not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Real Woodstock / City of Woodstock
121 W. Calhoun Street
Woodstock, IL 60098
(815) 338-4300

Effective Date: February 27, 2026